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<\/a><\/p>\nTaking care of the greenery on campus also contributes to making the \u201cface\u201d of the neighborhood, which the management staff should also pay much attention to. If the trees are not beautiful enough, or the lawn is not smooth enough, they either talk to the local unit in charge of greenery or exchange with the Board of Management of the neighborhood to find out the optimal plan. Although not living here, the policy of saving and environmental protection is always followed strictly by all staff. As a routine, all of them who come to the area have to monitor the light switches along the hallway, to check if the turning on and off of public utilities is in accordance with the specified time. The monitoring of water quality in buildings with swimming pools is also the daily task of the staff serving the neighborhood.<\/p>\n Let’s follow Hoang Le Hoang to see how his working day starts and ends.<\/p>\n 8:00 Check items noted yesterday; Call to remind customers of appointments (if any).<\/p>\n 8:30 Present in the neighborhood \u2022 Guide the staff in charge of the swimming pool, tennis court about: behavior, uniform, registering courts for residents, attitude towards residents MAINTENANCE TEAM IN EACH NEIGHBORHOOD<\/strong><\/p>\n As usual, 8 a.m. is the time for a meeting to get the task for a new working day of Thien Nhien \u2013 staff of Maintenance Team, Aftersale Office, Phu My Hung Corporation. Sticking here for over 6 years, to Thien Nhien, maintenance work is like a part of life.<\/p>\n<\/a> in the areas. By this time, the \u201cbusy\u201d work officially begins. Well, first read the report of the guards on duty in the neighborhood to see if anything happened last night. The hygiene of the neighborhood must not definitely be ignored, not only the corridor, the lobby, but also the stairs, the terrace, public areas…<\/p>\n<\/a>\u201cThe job of the neighborhood manager is not different from being a daughter-in-law of hundreds of families. We still consider ourselves as the \u201chousekeepers\u201d of the buildings\u201d, Ly Ngoc Phuoc, Manager of Phu My Hung Customer Service Center, shared. \u201cI have been with this job for more than 12 years, since there were only a few apartments, but so far it has more than 90 neighborhoods. At first description, one can consider that neighborhood management is a simple task, but only those who have experienced this work can understand the pressure of the job. You have to put yourself in the position of the residents to be able to serve them well.\u201d Some young people \u201cwithdrew\u201d when newly recruited to serve the neighborhood and had to quit the job after one month because of the invisible pressure at work. They could not understand why the manager of the neighborhood has to deal with the clogged toilet, to solve Mr. A\u2019s complaint about a neighbor playing music loudly that that affects his sleep, to solve the problem of a restaurant on the ground that let the BBQ smoke rise up the apartments above, and so on and so forth … those trifles have made the work of the management staff more colorful and also helped them train their ingenuity, patience, scientific methods in solving the problem.<\/p>\n<\/a>Quang Duc with over 12 years of seniority in management role in the neighborhood is also not afraid to reveal: \u201cI had a lot of pressure at the beginning to become familiar with this new job because it is like the housekeeper to deal with many things from repairs to hygiene and even things like to do the job of a conciliator. For example, the case of Mr. A who sued Mr. B for opening loud music early in the morning because everyone needed a break at weekend, while Mr. B considered that he could do whatever he wanted in his house. This is the problem the management staff has to deal with.\u201d With Quang Duc, the neighborhood management profession requires not only expertise, experience but also requires art of dealing with people. \u201cWe need to make people feel happy and comfortable to set foot on the place they choose to live,\u201d shared Quang Duc.<\/p>\n<\/a>Perhaps it is not exaggerated to say that serving the neighborhood is like being a daughter-in-law of hundreds of families. Doing this job, they have to deal with thousands of opinions and complaints but Ngoc Phuoc, Le Hoang, Quang Duc … still choose to stick to this job. They always insist that the work is interesting because of its diversity. But the staff themselves will hardly fulfill their duty without the cooperation and support of the maintenance force – workers repairing breakdowns, clogged pipes… administration officers who support them about related procedures… those silent forces have contributed to adorn the perfect role of the neighborhood management staff.<\/p>\n
\n\u2022 Check last night security log
\n\u2022 Check hygiene work
\n\u2022 Check the work of taking care of green trees: whether there are any withered trees. Whether it is necessary to add new trees.
\n\u2022 Check the corridor lights, fans, public facilities
\n\u2022 Check the pool, tennis courts<\/p>\n
\n\u2022 Check the basement garage area.
\n\u2022 Check the general condition of the building: whether there is seepage, cracking.
\n\u2022 Visit and listen to residents
\n\u2022 Collaborate with the maintenance and repair service if there are any problems.
\n16:30 Back to the office, synthesize the day’s work, note the work to be solved for the next day.<\/p>\n<\/a>As a member of Power Group, Thien Nhien\u2019s routine is to check the areas of public power room in the hallway, tennis courts; check the pump room; perform repairs according to specific requirement of neighborhood management department. The Maintenance Team of Aftersale Office has 4 groups: power group, water supply and drainage group, construction group, equipment group and each group has a clear duty. Hoang Son, head of Maintenance Team, said: \u201cThe name of each group has highlighted the task of each member. Our work is inextricably linked with the neighborhood management department. Receiving requests or complaints from neighborhood management personnel and the inspection, repair, monitor, contact to the installation company… is our responsibility.\u201d<\/a><\/p>\n